VILLA PALLINA RENTAL AGREEMENT TERMS AND CONDITIONS
This Rental Agreement (“Agreement”) is entered into between The Villa X, LLC (“Lessor”) and the individual identified on the reservation confirmation (“Guest”). This Agreement governs the rental of Villa Pallina (“Property”) and applies to all persons occupying or visiting the Property during the reservation period.
By submitting payment, signing electronically, accepting a reservation confirmation, or otherwise taking possession of the Property, Guest acknowledges and agrees to all terms and conditions contained herein.
1. PROPERTY
Villa Pallina is a privately owned vacation rental located in St. Thomas, U.S. Virgin Islands.
The Lessor reserves the right to refuse service, cancel a reservation, or terminate occupancy at their sole discretion where Guest conduct presents a risk to the Property, neighboring properties, staff, or other guests. The Property shall not be rented to any person under twenty-one (21) years of age unless accompanied by a parent, legal guardian, or approved family group.
2. RESERVATION HOLDER RESPONSIBILITY
The individual making the reservation shall be considered the Guest of Record and shall remain fully responsible for:
• All occupants of the Property; • All invited visitors; • Compliance with this Agreement; • Any damages, fines, penalties, or charges arising during the stay.
Guest agrees to provide all members of the rental party with a copy of this Agreement and is responsible for ensuring compliance by all occupants and visitors. Any violation of this Agreement by any occupant or visitor shall be deemed a violation by the Guest of Record.
3. PAYMENT TERMS
Fifty percent (50%) of the total rental amount is due at the time of booking to secure the reservation. The remaining balance, including all taxes and fees, is due no later than thirty (30) days prior to arrival. Failure to make required payments when due may result in cancellation of the reservation without further notice. Guest agrees not to initiate a credit card chargeback without first providing written notice and a reasonable opportunity for Lessor to investigate and resolve the dispute. Guest shall remain responsible for any chargeback fees, collection costs, attorney fees, and expenses incurred by Lessor in successfully defending a chargeback.
4. OCCUPANCY TAX
All reservations are subject to the applicable United States Virgin Islands occupancy tax, currently 12.5%, together with any additional taxes, assessments, or governmental fees imposed during the reservation period.
5. CANCELLATION POLICY
Guest receives 97.00% if cancellation occurs at least 30 days before arrival; Guest receives 47.00% if cancellation occurs at least 14 days before arrival; No refunds within 14 days of arrival; Grace period with free cancellation (no cancellation fees or partial refunds possible) for 24 hours after booking if arrival is at least 30 days away.
Travel insurance, credit card processing fees, administrative fees, and third-party reservation fees may be non-refundable to the extent permitted by law.
6. TRIP INSURANCE
Lessor strongly recommends that Guest purchase comprehensive travel insurance covering trip cancellation, interruption, medical emergencies, hurricanes, weather events, airline disruptions, and other unforeseen circumstances. Guest acknowledges that the cancellation policy will apply regardless of the reason for cancellation unless otherwise required by law.
7. DAMAGE DEPOSIT
A refundable damage deposit of Two Thousand Five Hundred Dollars ($2,500.00) is required. Provided no damages, excessive cleaning, missing items, unauthorized occupancy, smoking violations, or other charges exist, the damage deposit shall be refunded within five (5) business days following departure. The damage deposit shall not limit Guest’s liability. Guest agrees to remain responsible for all damages, losses, repairs, replacement costs, penalties, attorney fees, collection costs, and expenses that exceed the amount of the damage deposit.
8. AUTHORIZATION TO CHARGE PAYMENT METHOD
Guest expressly authorizes Lessor to charge any credit card or payment method on file for:
• Damage to the Property; • Missing or stolen items; • Excessive cleaning; • Smoking remediation; • Unauthorized guests or visitors; • Unauthorized events or parties; • Pool contamination or glass removal; • Lost keys or remotes; • Chargeback expenses; • Collection costs; • Attorney fees where permitted by law; • Any amounts owed under this Agreement.
Lessor shall provide reasonable documentation supporting any post-stay charges upon request.
9. OCCUPANCY LIMITS
Maximum occupancy shall not exceed ten (10) persons, excluding children under two (2) years of age. Only registered guests identified during booking may occupy the Property overnight unless prior written approval is obtained. Guest shall not assign, sublet, transfer, or permit occupancy by any third party.
10. CONDITION OF PROPERTY
Guest shall inspect the Property promptly upon arrival and notify Lessor within twenty-four (24) hours of any damage, defects, missing items, or maintenance concerns. Failure to report such conditions shall create a rebuttable presumption that the condition occurred during Guest's occupancy.
11. VISITORS
Visitors not listed on the reservation are prohibited unless approved in advance by Lessor. Approved visitors must comply with all provisions of this Agreement. Lessor reserves the right to require any unauthorized visitor to immediately leave the Property. Repeated violations may result in immediate termination of occupancy without refund.
12. EVENTS AND COMMERCIAL USE
The Property is intended solely for residential vacation use. Without prior written approval from Lessor, the following activities are strictly prohibited:
• Weddings; • Receptions; • Parties; • Corporate events; • Retreats; • Workshops; • Commercial photography; • Professional filming; • Social media productions; • Influencer content creation; • Promotional shoots; • Ticketed events; • Any commercial activity conducted on the Property.
Violation of this provision constitutes a material breach of this Agreement and may result in immediate removal from the Property without refund. Unauthorized events may result in a charge of up to $5,000 in addition to any damages, cleaning costs, security costs, or other losses incurred.
13. CHILDREN AND SUPERVISION
The Property contains numerous features that may present hazards to children, including but not limited to swimming pools, stairs, terraces, retaining walls, elevated decks, steep grades, landscaping, natural rock formations, driveways, and outdoor cooking equipment. Children under eighteen (18) years of age must be supervised by a responsible adult at all times while on the Property. The Lessor does not provide childproofing devices, pool alarms, gates, lifeguards, babysitting services, or child supervision of any kind. Guest assumes full responsibility for the supervision and safety of all minors occupying or visiting the Property.
14. NO PETS
Pets are not permitted on the Property without prior written approval from Lessor. Any approved pet may be subject to additional fees, deposits, cleaning requirements, or restrictions. The presence of an unauthorized pet may result in:
• Immediate termination of occupancy; • Forfeiture of rental payments; • Additional cleaning charges; • Repair costs; • Damage claims.
15. SECURITY CAMERAS
The Property is equipped with exterior security cameras monitoring the driveway gate and exterior entrance areas. Cameras do not monitor interior living spaces, bedrooms, bathrooms, pool changing areas, or other private areas. Tampering with security equipment is prohibited.
16. SMOKING AND VAPING
The Property is a smoke-free property. Smoking, vaping, marijuana use, cigar smoking, hookahs, e-cigarettes, and similar activities are prohibited anywhere inside the residence. Guests are responsible for properly disposing of any smoking materials used outdoors. Improper disposal, odors, burns, residue, or evidence of smoking may result in remediation charges, cleaning fees, replacement costs, and other damages. A minimum smoking remediation fee of $250 may be assessed in addition to actual damages.
17. POOL RULES AND LIABILITY WAIVER
No lifeguard is on duty at any time. Use of the pool is entirely at Guest’s own risk. No glass containers, glassware, bottles, or breakable materials are permitted in or around the pool area. If glass enters the pool, Guest agrees that the pool may require draining, cleaning, inspection, and refilling. A minimum charge of $750 shall apply, together with any additional actual costs incurred. Guest acknowledges and accepts all risks associated with pool use including:
• Slips and falls; • Drowning; • Diving injuries; • Equipment malfunction; • Chemical exposure; • Wet surfaces; • Collisions with swimmers; • Unsupervised swimming; • Injuries to children.
Guest voluntarily assumes all risks associated with use of the pool and pool area.
In exchange for the Lessor allowing the Guest to utilize the pool area during my stay, I hereby agree to the conditions below. I, the Guest, fully intend and choose to give up the legal rights, as stated below:
TO WAIVE ANY AND ALL CLAIMS that I have or may have in the future against the Lessor or property owner, its directors, officers, employees, agents, or representatives (hereinafter referred to as the “Releasees”) relating to my use of the pool and pool area;
TO RELEASE THE RELEASEES from any and all liability for any loss, damage, injury, expense, or other cost that I may suffer or that my next of kin may suffer in connection with my use of the Releasees pool or pool area to any cause whatsoever;
INCLUDING NEGLIGENCE ON THE PART OF THE RELEASEES; TO HOLD HARMLESS AND INDEMNIFY THE RELEASEES from any and all liability to property, or personal injury to, any third party, resulting from the use of the pool or pool area;
That I am over the age of 18 and that I am responsible and will adhere to all the rules of the property;
That this Waiver, Release, and Agreement is fully effective and shall be effective and binding upon me, and my heirs, next of kin, executors, administrators, and assigns, or anyone else authorized to act on my behalf or on behalf of my estate.
I have read and understood this document. I am aware upon receipt of this document, I am waiving certain legal rights that I may have against the Releasees and fully agree to to do so.
18. STAIRS, TERRACES, ROCKS, DRIVEWAY, AND GROUNDS
The Property is located on a hillside property with dramatic elevation changes and natural terrain. Guest acknowledges the presence of:
• Stairs; • Elevated terraces; • Decks; • Retaining walls; • Natural rock formations; • Uneven surfaces; • Sloped driveways; • Landscaping; • Tropical vegetation; • Wildlife and insects.
Guest agrees to remain on designated pathways and not climb rocks, retaining walls, railings, roofs, or other structures. Guest voluntarily assumes all risks associated with the natural and built environment of the Property and releases Lessor, property owner and property manager from liability arising from ordinary risks associated with occupancy.
19. PERSONAL PROPERTY
Lessor and its affiliates are not responsible for loss, theft, damage, or disappearance of Guest property. Guests are responsible for securing valuables and locking the Property when not present.
20. INTERNET AND SERVICE INTERRUPTIONS
Internet, cellular service, cable television, water service, power service, solar equipment, batteries, generators, pools, appliances, and other utilities are provided as conveniences and no refunds will be provided due to inoperable equipment or loss of these conveniences. The Lessor will make reasonable efforts to assure such conveniences will be and remain in good working order. The Virgin Islands are subject to utility interruptions and service disruptions that may be beyond the control of Lessor. The Property is equipped with solar power and backup generator systems; however, Lessor cannot guarantee uninterrupted operation or unlimited generator fuel. No refund, credit, or rate adjustment shall be required for utility interruptions, internet outages, equipment failures, weather-related disruptions, or any other circumstances beyond Lessor’s control.
21. COMPLAINTS, MAINTENANCE, AND REPAIRS
Lessor shall use commercially reasonable efforts to maintain the Property in good condition. Guests must immediately report any maintenance issue, safety concern, damage, or malfunction. Failure to promptly report a condition may result in Guest liability for resulting damages. No refund or rate adjustment shall be required unless a material issue substantially interferes with occupancy and cannot reasonably be remedied within twenty-four (24) hours after notice.
22. RIGHT OF ENTRY
Lessor, property manager, maintenance personnel, contractors, and authorized representatives may enter the Property when reasonably necessary for:
• Emergency situations; • Safety concerns; • Maintenance; • Repairs; • Property inspections; • Suspected violations of this Agreement; • Protection of persons or property.
Except during emergencies, reasonable efforts will be made to notify Guest before entry.
23. LOCKED STORAGE AREAS
Certain closets, cabinets, pantries, storage rooms, utility rooms, and Lessor storage areas may remain locked. These areas are excluded from the rental and may not be accessed by Guests.
24. HOUSEKEEPING SERVICES
The Property is professionally cleaned prior to arrival and after departure. Mid-stay housekeeping may be available for an additional charge if arranged in advance. Housekeeping services do not include babysitting, cooking, personal laundry, or childcare unless separately arranged.
25. GARBAGE REMOVAL
Guests shall place all trash in designated outdoor receptacles. Failure to properly dispose of trash may result in additional cleaning charges. A minimum charge of $50 may be assessed for excessive trash removal.
26. KEYS AND GATE REMOTES
Guest shall be responsible for all keys, remotes, access devices, and entry credentials. Lost or damaged keys may result in a re-key charge of $125. Lost gate remotes may result in a replacement charge of $40.
27. LOST AND FOUND
Lessor is not responsible for items left behind. Upon request, Lessor may return items at Guest’s sole expense. Items not claimed within thirty (30) days may be donated, discarded, or otherwise disposed of at Lessor’s discretion.
28. DRUGS AND HAZARDOUS MATERIALS
Illegal drugs, controlled substances, explosives, flammable liquids, hazardous materials, and dangerous chemicals are prohibited. Any violation shall constitute grounds for immediate termination of occupancy without refund.
29. QUIET ENJOYMENT
Guests shall conduct themselves in a manner respectful of neighboring properties and residents. Quiet hours begin at 10:00 PM. Excessive noise, disorderly conduct, nuisance activity, or disruptive behavior may result in immediate termination of occupancy without refund.
30. HURRICANES AND SEVERE WEATHER
Guest acknowledges that tropical storms, hurricanes, and severe weather are risks associated with travel to the Caribbean. Lessor, at their sole discretion, reserves the right to require evacuation of the Property when safety concerns exist. Guests shall comply with all instructions provided by Lessor, local authorities, emergency management officials, and public safety personnel. Travel insurance is strongly recommended. Lessor shall not be liable for costs, delays, losses, interruptions, evacuations, airline changes, accommodations, or expenses arising from weather events. No refund shall be due because a named storm exists in the Atlantic Basin unless Lessor is unable to provide occupancy of the Property.
In the unlikely event of a hurricane, there are several things to know:
Guests are NOT allowed to remain at the Property during pending hurricanes in the area. Lessor, at their sole discretion, reserves the right to require evacuation of the Property.
Check with your travel professional or contact a provider for more information regarding hurricanes. Please note that most travel insurance may not be purchased after your final payment has been made.
If predictions indicate a hurricane may be headed to the Property and there is enough warning time, you need to make every effort to fly out of St. Thomas before the storm arrives. Delaying your departure plans may trap you on the island when no space is available on departing flights and after the storm you can expect to wait several days before normal airline travel is restored.
The Lessor and property manager will be monitoring the storm’s progress. Lessor, will give the Guest a “leave by” deadline. The Guest and their property must be off Property by that deadline and any leftover Guest property will be deemed abandoned.
IMPORTANT: Guests MUST contact Lessor or property manager when leaving the Property for any hotel or alternative accommodations to better enable closing of the Property.
Guests must make their own airline reservations, transportation, car rental returns and changes quickly. In this emergency situation the property manager and Lessor be busy supervising the shuttering and closing of the Property.
During a significant storm or hurricane, the Property will be shuttered up, electricity and gas will be turned off-island wide (there is a generator on site but cannot guarantee more fuel will be able to be delivered once it is used up) Internet service will most likely be down as well. All items from the patios and decks: furniture, grill, pool equipment, etc., will be stored inside.
31. FORCE MAJEURE
Lessor shall not be liable for costs, delays, interruptions, cancellations, inability to perform, or changes resulting from events beyond reasonable control, including:
• Hurricanes; • Tropical storms; • Flooding; • Fire; • Government actions; • Utility failures; • Epidemics; • Pandemics; • Acts of terrorism; • Civil unrest; • Labor disputes; • Transportation interruptions.
32. INDEMNIFICATION
Guest agrees to defend, indemnify, and hold harmless the Lessor, property owner, property managers, employees, contractors, agents, and affiliates from any claims, damages, liabilities, losses, costs, expenses, attorney fees, or judgments arising from:
• Guest occupancy; • Acts or omissions of occupants or visitors; • Violation of this Agreement; • Property damage; • Personal injury claims; • Use of the pool or Property amenities.
33. LIMITATION OF LIABILITY
Lessor’s maximum liability arising from any reservation shall not exceed the amount of rent actually paid by Guest. Lessor shall not be liable for consequential, incidental, indirect, special, punitive, or exemplary damages.
34. GOVERNING LAW AND VENUE
This Agreement shall be governed exclusively by the laws of the United States Virgin Islands. Any legal proceeding shall be brought exclusively in the courts located in St. Thomas, United States Virgin Islands. The prevailing party shall be entitled to recover reasonable attorney fees, court costs, collection expenses, and litigation costs.
35. ENTIRE AGREEMENT
This Agreement constitutes the complete agreement between the parties and supersedes all prior discussions, representations, negotiations, and understandings.
36. SEVERABILITY
If any provision of this Agreement is determined to be invalid or unenforceable, the remaining provisions shall remain in full force and effect.
37. ELECTRONIC ACCEPTANCE
Guest agrees that electronic signatures, online acceptance, reservation confirmations, payment submissions, and electronic communications shall have the same force and effect as an original handwritten signature. Submission of payment constitutes acceptance of this Agreement.
38. ADDITIONAL INFORMATION
Beach towels, pool towels, robes, coolers, chairs, and other guest-use items must remain on the Property for future guests. Replacement charges may apply for missing items including:
• Beach towels: $50 each • Yeti tumblers: $50 each • Robes: $40 each • Soap, shampoo, conditioner, lotion, or amenity bottles: $25 each.
Loyalty discounts apply only to qualifying direct bookings and do not apply to reservations made through Airbnb, VRBO, or other third-party platforms.
Thank you for choosing Villa Pallina.
We hope you enjoy your stay.
THE VILLA X, LLC
info@villapallina.com