Terms & Conditions

When you make a reservation, you will receive a Vacation Rental Confirmation/Invoice from The Villa X, LLC for Villa Pallina. This Vacation Rental Confirmation becomes a binding agreement when you send us your rental deposit; it states the terms and conditions concerning this villa rental between you (the “Guest”) and your principal, The Villa X, LLC. Your payment in response to this invoice constitutes your acceptance and agreement to these terms, conditions, limitations and restrictions as printed below. If you have any problems or questions with any of the following, please be sure to contact us for discussion and explanation as soon as possible.

PROPERTY

Villa Pallina is privately owned. The Owner and Property Manager reserve the right to refuse service to anyone at their complete discretion. The Owner and Property Manager will not be responsible for an accident, injury or for the loss of money, jewelry or valuables of any kind. The property will not be rented to anyone under 21 years of age unless part of or guest of a family group.

PAYMENT AND CANCELLATION POLICIES

Half of your rent is due upon invoice to confirm your reservation and hold your dates. Failure to make this payment subjects your reservation to automatic cancellation. The balance due of rent and taxes must be paid in full at least 30 days prior to your arrival.

OCCUPANCY TAX

Villa Pallina is subject to a USVI Occupancy Tax of 12.5%.

REFUND POLICY

Pallina’s refund policy is as follows: full refund for cancellations made prior to 30 (thirty) days of arrival. 50% refund for cancellations made within 14 (fourteen) days of arrival. No refund for cancellations made less than 7 (seven) days of arrival..

WE STRONGLY RECOMMEND YOU PURCHASE TRIP INSURANCE FOR YOURSELF

COVID-19

An inherent risk of exposure to COVID-19 exists where people are present. COVID-19 is an extremely contagious disease that can lead to severe illness and death. According to the Centers for Disease Control and Prevention (CDC), senior citizens and guests with underlying medical conditions are especially vulnerable. While we implement cleaning protocols, by visiting St Thomas and by staying at Villa Pallina on-island, you voluntarily assume all risks related to exposure to COVID-19.

POOL/BEACH TOWELS | YETIS | ROBES

Pallina provides sand repellent, highly absorbent, lightweight and quick drying Nomadix brand Pool and beach towels for guest use. Lost beach/pool towels, or beach/pool towels taken home as souvenirs will incur a $50 charge per towel. Yetis $50 charge each and Robes $40 charge each. Please consult your guest services agent for information if you would like some towels, yetis, or robes of your own.

LOCKED CABINETS

Locked pantries and closets are reserved for the use of the villa owner and are not included in this rental. You as the Guest agree to take all reasonable steps to ensure that your family and other guests in your party adhere to the rules and regulations affecting your villa. The villa is fully furnished, including an ample supply of bed linens and towels for Guests’ use. Rearranging the furniture or removing any items from the villa is prohibited.

ADDITIONAL CHARGES | DAMAGE DEPOSIT

You may be charged a $1500 Damage deposit which is fully refundable within 5 days of your departure, provided there is no breakage, damage, missing items, no additional cleaning for villas left abnormally dirty, and no other charges incurred before, during or after your stay, still outstanding. All normal utilities (except for careless or extremely excessive use of your villa’s water supply or air conditioning) are included in your rental price. You hereby agree to pay The Villa X, LLC the cleaning or replacement costs for all damages to personal property or to the real estate, which may occur as a result of your occupancy, excluding normal wear and tear.

LIABILITY

The Villa X, LLC assumes no liability for property loss or damages, nor liability for injury, accidents, delay, or irregularity which may be occasioned either by reason of defect in any vehicle or the acts of any company or persons engaged in conveying passengers to or from their villa. Transportation (airlines, ferries, charter vessels, rental cars and taxis) is supplied by providers who operate independently of The Villa X, LLC. The Villa X, LLC assumes no responsibility, therefore, for any loss, injury, or damage to person or property because of the acts of those providers; furthermore, Guest is responsible for his/her villa during occupancy, must lock villa’s windows and doors securely at all times when not on the premises, and must exercise care in securing all personal property. The Villa X, LLC reserves the right to refuse service or rentals to anyone at its complete discretion.

PERSONAL EFFECTS

The Villa X, LLC is not responsible for guest’s personal belongs that are lost, stolen or left behind.

NO PETS

Pets of any kind are NOT allowed in or on the villa’s premises without specific written permission from The Villa X, LLC (granted prior to arrival) and will require an additional pet fee. A pet or evidence of a pet found on premises will cause immediate eviction, and forfeiture of Guest’s entire rent and deposit.

NO SMOKING

Pallina is a smoke-free villa. No smoking or vaping anywhere in the villa. Improperly disposed of smoking waste may incur an additional $150 cleaning fee.

POOL

No glass in the pool or around the pool. Broken glass in the pool will require the draining and refilling of the pool and will incur a $750 charge.

The guest recognizes and fully understands certain things by swimming in the pool including:

  • At no time is there a lifeguard on duty, you (the guest) are responsible for the safe operation of the pool and hot tub and are responsible for all persons using the pool and hot tub during your stay.

  • Use of the pool facilities during your stay involves certain risks, including but not limited to:

  1. The risk of injury resulting from possible malfunction of the pool equipment;

  2. The risk of injuries resulting from tripping or falling over obstacles in the pool area;

  3. The risk of injuries resulting from unsupervised divers and swimmers colliding;

  4. The risk of other injuries resulting from participating in any action in the pool.

  • The guest recognizes and fully understand that the above list is not a complete or exhaustive list of all possible risks; the list only provides examples of types of risks that the guest is assuming.

In exchange for the owner allowing the guest to utilize the pool area during my stay, I hereby agree to the conditions below. I, the guest, fully intend and choose to give up the legal rights, as stated below:

  1. TO WAIVE ANY AND ALL CLAIMS that I have or may have in the future against the Owner, its directors, officers, employees, agents, or representatives (hereinafter referred to as the “Releasees”) relating to my use of the pool and pool area;

  2. TO RELEASE THE RELEASEES from any and all liability for any loss, damage, injury, expense, or other cost that I may suffer or that my next of kin may suffer in connection with my use of the Releasees pool or pool area to any cause whatsoever,

  3. INCLUDING NEGLIGENCE ON THE PART OF THE RELEASEES; TO HOLD HARMLESS AND INDEMNIFY THE RELEASEES from any and all liability to property, or personal injury to, any third party, resulting from the use of the pool or pool area

  4. That I am over the age of 18 and that I am responsible and will adhere to all the rules of the property;

  5. That this Waiver, Release, and Agreement is fully effective and shall be effective and binding upon me, and my heirs, next of kin, executors, administrators, and assigns, or anyone else authorized to act on my behalf or on behalf of my estate.

I have read and understood this document. I am aware upon receipt of this document, I am waiving certain legal rights that I may have against the Releasess and fully agree to to do so.

INTERNET SERVICE

Pallina offers high speed internet and Wi-Fi as a convenience to our guests. This is an unreliable service similar to many other utility services provided in the Virgin Islands. The internet service is provided by VIYA. The periodic interruptions and slow down of the services are not the responsibility of The Villa X, LLC.

CELL PHONES

We recommend bringing a cell phone with you for your stay on-island. Before travelling, please check with your cell phone service provider for coverage area and any roaming fees. The Villa X, LLC for Villa Pallina and Homeowner are not responsible for any roaming fees or data overages you may incur while on-island.

SERVICE INTERRUPTIONS

The Villa X, LLC strives to make your stay Villa Pallina as comfortable and trouble-free as possible. Sadly there are some services over which we do not have any control. Problems with the electrical service, telephone connections, both land line and cellular, Internet Service as well as cable or satellite television are managed by other service providers and we cannot promise that the service will not be interrupted or available. Villa Pallina is equipped with solar power and a generator on site; however, with heavy use of air conditioners etc we cannot guarantee Pallina can function off of solar alone during long outages or cloudy weather .We will make every effort to work with the various service providers to restore any interrupted service as quickly as possible but we are at the mercy of the scheduling and effort of the other agency.

COMPLAINTS AND MAINTENANCE

The Villa X, LLC shall make every effort to keep Villa Pallina and its inventories in good working order and accurately represent Pallina to ensure it is in excellent condition. In case of a maintenance problem, The Villa X, LLC will strive to repair the problem as soon as possible after being notified. The Villa X, LLC reserves the right to be allowed several hours (up to 24 hours) to cure a reported problem; however, no refund or rate adjustment shall be made for unforeseen mechanical failures such as the supply of electricity, telephone service, internet service, water, pool filtration systems, air conditioning, television or cable service, appliances, etc unless there is a serious problem that cannot be remedied within twenty four (24) hours, and/or causes the guest extreme, undue discomfort or serious inconvenience. It is the Guest’s obligation to report any problems or damage to the villa IMMEDIATELY to the Villa Managers.

SERVICE & REPAIRS

If the villa or any of its systems or amenities require service or repair the guest will agree to make the villa or room available for the service technician and/or Villa Manager to perform any repairs as necessary; however, they will never enter the villa or the grounds around the pool deck without notifying you first.

STAIRS

Our island has many hills, which provides dramatic sweeping vistas from many locations. One of the beauties of Villa Pallina is its dramatic views from the driveway, massive rocks throughout the grounds, and multiple terraces and pool deck. To prevent injury and/or death, please do not veer from the main pathways into the landscaping or climb on the rocks. If you lose something into the landscaping, please notify your guest services agent for retrieval. You must descend stairs to get to the front entry, and descend stairs to get to the pool deck.‟

CHECK-IN / CHECK-OUT TIMES

4 PM is the earliest allowed check-in time for Villa Pallina. Check-out time is 11:00 AM or earlier. Check-in/check-out times are subject to change based upon possible scheduled "turn days" and will be arranged upon booking. Exceptions for early check-ins or late check-outs are sometimes possible; however, is dependent upon staff availability and scheduling. Please contact your dedicated guest services agent regarding any questions about check-in and check-out times.

HOUSEKEEPING SERVICE

We send in a cleaning service before your arrival and after your departure so that your villa is clean. We are not supplying mid stay housekeeping service; however, this may be arranged in advance for an additional charge and must be arranged with The Villa X, LLC and the Villa Manager upon booking. This service is for hotel-type general cleaning and tidying only; any personal laundry, cooking, or babysitting must be arranged in advance, and prices set according to services required. We’ll be happy to book these extra services for your vacation.

GARBAGE REMOVAL

Guests are responsible for placing all trash into the appropriate outside containers located on the driveway of Villa Pallina. This is to prevent pest problems. If trash is not removed from the villa and placed into the supplied garbage can in the drive, the guest may be subject to a $50 penalty. We appreciate your co-operation. Please notify guest services agent of any broken items. To prevent injury to the staff, do not place broken items in the general trash.

DRUGS AND HAZARDOUS MATERIALS

Guest and members of his party shall not use or permit to be brought into the villa any illegal substances, flammable fluids (e.g., gasoline, kerosene, naphtha or benzene), or other explosives or articles deemed hazardous to life, limb or property.

VILLA KEYS & GATE REMOTES

The Villa X, LLC shall charge Guest $125 re-key charge for lost or mishandled keys and $40 for lost gate remotes. Guest is required to follow all instructions precisely on where to leave your villa keys/remotes when you depart – call our Villa Manager if you are unsure.

CAPACITY OF VILLA

The total number of persons allowed to stay in the villa at any one time is restricted to the number of persons scheduled and paid for, based on two persons per bedroom with a maximum of 10 (ten) adults and 1 (one) child. Children under the age of 2 (two) are not included in the final headcount.

LAWFUL PURPOSES

Guests agrees to use the premises exclusively as a private residence and in compliance with local municipal ordinances, board of fire underwriters’ rules and regulations, and for lawful purposes. In the event the premises are used at any time for unlawful purposes, Guests will be removed from the property.

QUIET ENJOYMENT AND PARTIES

Villa Pallina wishes to maintain a family atmosphere for the quiet enjoyment of Guests. We rent to families and groups of responsible adults only; absolutely NO house parties or functions such as weddings are allowed without advance WRITTEN permission from The Villa X, LLC. Guests are advised that noise travels easily and that it is important to be respectful of others at all times. There is a noise curfew at 10:00 PM in all residential areas and all Guests are expected to comply with this rule. In any dispute arising out of this rent agreement, the laws of the United States Virgin Islands shall apply and the prevailing party shall recover its costs, expenses and reasonable attorneys’ fees. This Vacation Rental Agreement Confirmation becomes a binding agreement when your deposit to The Villa X, LLC is received. Your prompt payment in response to this invoice constitutes your acceptance and agreement to these terms, conditions, limitations and restrictions as printed above and authorizing The Villa X, LLC to apply any penalties or additional costs to the credit card on file. If you have any problems or questions with any of the preceding, please be sure to email or phone Sarah Danilson, with The Villa X, LLC BEFORE you send us your rental deposit monies. Thank you.

WEDDINGS & EVENTS

No weddings or events are allowed in our villas without written permission. Additional fees will apply.

ERRORS & OMISSIONS

The Villa X, LLC makes every effort to accurately and completely represent Villa Pallina on the web, telephone or in our brochures. The Villa X, LLC is not responsible for inadvertent errors.

FORCE MAJEURE

We accept no responsibility for, and shall not be liable in respect of loss or changes caused by Force Majeure, e.g. strikes, Fire, Flood, Closure of Airports, Weather Conditions, War, Riots, Terrorist Activity, or any other event beyond our control.

INDEMNIFICATION/HOLD HARMLESS

The guests agree to defend, indemnify and hold harmless The Villa X, LLC and represented property owner from and against all claims, demands, loss, liability of any kind and character, including cost of defense, arising out of or in any way connected with the tenant’s use of the property: in the event tenants or guests suffer personal/physical/property damage, injury, or loss. The Villa X, LLC and property owners are not responsible for lost or stolen items or physical security. The duty to defend arises when the claim or demand is first made and is not waived by a delayed tender of defense. ‟You agree to indemnify, defend, and hold harmless The Villa X, LLC and its directors, employees, sponsors, licensors, independent contractors, providers, subsidiaries and affiliates (collectively, the “Indemnified”), from and against any and all liability costs (including attorney’s fees and costs) incurred by the Indemnified in connection with any claim arising out of any breach by you of any provision of this User Agreement. You agree to cooperate as fully as reasonably required in defense of any such claims. The Villa X, LLC reserves the right, at its own expense, to assume the exclusive defense and control of any matter otherwise subject to indemnification by you and you shall not in any event settle any claim without the written consent of The Villa X, LLC.

HURRICANES

In the unlikely event that we should experience a hurricane, there are several things you should know:

  1. We do not allow guests to remain in our Villa during hurricanes.

  2. Check with your travel professional or contact a provider for more information regarding hurricanes. Please note that travel insurance may not be purchased after your final payment has been made.

  3. If predictions indicate a hurricane is headed our way and there is enough warning time, you need to make every effort to fly out of St. Thomas before the storm is upon us. Delaying your departure plans may trap you on the island when no space is available on departing flights and after the storm you can expect to wait several days before normal airline travel is restored.

  4. The Villa X, LLC staff will be monitoring the storm’s progress. If we feel strongly that we may be in the path of an approaching hurricane, we will notify you and advise you to fly off the island.

  5. IMPORTANT: Once you make plans for a hotel or to leave the island, you MUST contact us to let us know where you are and what you’re doing … we must keep track of all of our guests as your safety is of utmost importance to us. Kindly make sure you call and speak with us before you depart.

  6. The Villa X, LLC staff will try and assist you with advice but all guests must hurry to make their own airline reservations and changes. In this emergency situation the staff will be busy supervising the shuttering and closing of all of their overseen villas, and preparing for their own families and homes for the oncoming storm. We will appreciate your understanding and your full and willing cooperation to help yourselves under these circumstances.

  7. During a significant storm or hurricane, Villa Pallina will be shuttered up, electricity and gas will be turned off-island wide (there is a generator on site but cannot guarantee more fuel will be able to be delivered once it is used up) Internet service will most likely be down as well. All items from the patios and decks: furniture, grill, pool equipment, etc., will be stored inside of Pallina. In an extreme situation where there is insufficient time for you to leave the island please contact your dedicated guest services agent for instructions.

LEGAL RECOURSE

Any dispute arising out of these rental terms shall be construed and interpreted in accordance with the laws of the Territory of the US Virgin Islands without resort to the conflicts or choice of law principles thereof. The Courts of the United States Virgin Islands, Division of St. Thomas, shall be the exclusive venue for all judicial disputes and the prevailing party shall recover its costs, expenses and reasonable attorneys’ fees. Your sending a signed rental form and payment in response to an invoice constitutes your acceptance and agreement to these terms, conditions, limitations and restrictions as printed upon the signed rental agreement.

TIPPING THE VILLA’S STAFF

For really excellent service with a smile, we recommend tipping you dedicated guest services agent and your housekeeping staff.

LINENS

Your villa has all required linens, bed covers, bath towels, and beach towels. Clean linens will be put out at mid-week cleaning in selected villas. We kindly ask that you help us to care for the linens at the homes by rinsing off sand and sun products completely.

LOYALTY DISCOUNTS

Loyalty discounts are only applicable to direct reservations initiated on www.villapallina.com from past guests and do not apply to any third party reservations.

VILLA SUPPLIES

Villa Pallina is equipped with a beach chair for each guest, a beach towel & a pool towel for each guest, and a beach cooler. Villas are stocked with an initial supplies of toilet paper, paper towels, soaps, hair dryers, laundry detergent, trash bags, shampoo and conditioner. It is the guests' responsibility to restock on their own once these supplies are depleted. Removal of our hand soap bottles, lotion bottles, shampoo bottles, conditioner bottles and body wash bottles will incur a $25 fee per bottle.